Welcome Center Coordinator , Town of Bluffton
Performs customer service functions; greets visitors and ascertains nature of visit; provides visitors with directions to various destinations. Answers the telephone; provides information, guidance, and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary. Provides assistance and information related to the town, such as local restaurants, lodging, attractions, sites, history, parks, recreation facilities, education, quality of life, and other issues.
Provides input and direction on the operation of the Welcome Center to include proposed hours, staffing, layout, materials, information items, etc. Works with other town departments, like Historic Preservation, to coordinate the rotation of items on display, ensure adequate descriptions, and prepare information for visitors. May be responsible for assisting town staff, and/or working independently to plan for special events or other duties as assigned. Maintains supply of current pamphlets, brochures, and maps; refills depleted supplies as needed; removes outdated materials for disposal.
Attends various meetings, social functions, or other events as a representative of the town, participating in committees or committee leadership, as appropriate. Prepares, develops, or completes various forms, reports, correspondence, agendas, press releases, or other documents. Receives various forms, reports, correspondence, news articles, agendas, brochure requests, guest registers, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Education and Experience: High school diploma or GED; bachelor’s degree in communications, Public Relations or closely related field preferred; supplemented by previous experience and/or training involving customer service, public relations, journalism, or general office work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Licenses or Certifications: Valid South Carolina driver’s license. Special Requirements: None.
Knowledge, Skills and Abilities: Knowledge of standard office practices, procedures, equipment, and office assistance techniques. Knowledge of business English, spelling, and arithmetic. Knowledge of Town and Department programs and policies. Knowledge of the use of a multi-line telephone system. Skill in establishing and maintaining effective working relationships with associates and the general public. Skill in delivering customer service.
Skill in operating standard office and computer equipment including Microsoft Office: Excel, Word, Outlook and PowerPoint. Skill in typing data accurately and at a reasonable rate of speed. Ability to read and understand basic, relevant Town and state policies and procedures. Ability to perform basic word processing and/or simple data entry. Able to take, edit and produce videos is a bonus.
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