Supervises dispatchers and support staff in the Records Division. Establishes and monitors Dispatch and Records Division employee schedules, ensuring that all shifts are adequately covered to achieve departmental objectives. Acts as a dispatcher as circumstances require.

Maintains employee training program. Ensures that employees receive appropriate training and certifications as appropriate for their position. Ensures compliance by Dispatch and Records staff with all FAPD policies and procedures and with SLED and FBI standards.

Establishes and maintains program for all Dispatch and Records Division documents and records, including document retention and destruction in compliance with State Archives standards.