Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls from the public: determines nature of call; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls. Provides lifesaving and pre-arrival instructions to callers in emergency situations: remains available to callers while units are in route; and checks status.

Dispatches calls to the fire department, police department, and public works; transfers calls as needed to appropriate agencies. Acknowledges all routine and emergency police and fire radio traffic. Dispatches the appropriate agency personnel to scene through use of radio and CAD systems: coordinates multi-unit response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response to emergencies.

Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activity: retrieves and relays information from the National Crime Information Center (NCIC) or other systems, such as driver’s license, weapon registration, vehicle tag, article identification numbers, date of birth, missing/wanted persons, warrants, citations, etc. to law enforcement personnel.