IT Technician, Charleston Water System
Position Summary: An IT Technician is responsible for maintaining computer systems and other technologies in a business setting. Their duties include working with other IT Technicians to install hardware and troubleshoot computer issues, responding to IT questions from company associates and updating malware protection devices to prevent viruses or computer hacking.
Essential Functions: IT Technicians strive to keep the technology of their company in good working order and accessible to customers and staff. They also work closely with their team, ensuring each situation is thoroughly resolved and all components are in working order. IT Technicians have the following responsibilities: Maintaining working components through repair or replacement. Handling customer technical support cases through phone and email submission. Assisting customers and staff with hardware and software challenges.
Manage technical support cases through phone, email or personal interaction. Assist users in troubleshooting common computer issues or concerns. Assist end users with hardware repair or replacement. Unboxing of new equipment. Set up PC’s and peripheral devices. Escalate technical issues to appropriate person or department when needed.
Education and/or Experience: Associate’s degree /Certificate in a computer related field or three years increasingly responsible experience in complex mainframe computer operations. High school diploma or GED required. Must demonstrate personal computer skills to include DOS, Windows operating systems and Microsoft Office applications.
Must be able to utilize, comprehend, and implement information and recommendations of a technical nature contained in reference manuals, texts and local documentation to minimize the impact of lost computer run time due to machine malfunctions and failures, program and database structure errors and run sheet schedule conflicts. Must be able to work flexible and extended hours on short notice or during emergency situations and requires working rotating weekends. Prior work record indicating dependability and conscientiousness.
Licenses, Certifications, Registrations: Valid South Carolina Driver's License required. Potential Career Path: ELIGIBILITY FOR PROMOTION TO VARIOUS POSITIONS THROUGHOUT THE COMMISSION DEPENDS UPON INDIVIDUAL QUALIFICATIONS, AND NOTED JOB PROGRESSIONS ARE NO GUARANTEE OF CAREER PATH TO THESE OR ANY OTHER JOB(S) AT THE COMMISSION. IT Technician I; IT Technician II; IT Technician III.
Apply online at http://www.charlestonwater.com/354/Jobs. Resumes are not accepted in person, but can be uploaded online in the application portal.
You must apply through our website to be considered for this position.