Customer Service REP/Attendant - Seasonal, Town of Atlantic Beach
The seasonal Parking Customer Service Representative plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves assisting customers with inquiries, providing information, and resolving issues related to parking services. The Parking Customer Service representative serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers. As a seasonal employee, this position will end on or around October 31, 2025. Greet customers in a friendly manner, providing assistance and guidance as they enter and exit parking facilities.
Answer inquiries from customers regarding parking rates, payment options, parking regulations, and directions to specific locations. Assist customers with paring equipment, such as ticket dispensers, payment kiosks, and access gates. Address customer concerns, complaints, or disputes in a courteous and timely manner, striving to resolve issues to the customer's satisfaction. Handle escalated situations with tact and diplomacy, seeking assistance from management or security personnel as needed.
Document customer feedback and complaints for further review and improvement of parking services. Collect parking feeds from customers and issue receipts or tickets as necessary, ensuring accuracy in transaction and compliance with payment policies. Process credit card payments, cash transactions and validation vouchers using designated payment systems. Reconcile cash drawers and perform end-of-shift cash-out procedures according to established protocols. Provide information to customers regarding parking availability, event parking, shuttle services and other relevant details.
High school diploma or equivalent; additional education or training in customer service is preferred. Previous experience in customer service, hospitality or retail environment is advantageous. Excellent interpersonal and communication skills, with the ability to interact effectively with diverse individuals. Strong problem-solving abilities and a customer-focused approach to service delivery. Familiarity with basic computer operations and proficiency in using point-of-sale systems or payment terminals. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Flexibility to work various shifts, including evenings, weekends, and holidays, as required. The Parking Customer Service Representative typically works in a parking facility or booth, with regular interaction with customers and exposure to outdoor weather conditions. The position may involve standing or sitting for extended periods and occasional lifting of lightweight objects. Day shift position. Evening, weekend, and holiday work may be required to accommodate peak parking demand and special events.
Qualified candidates should submit their letter of interest and resume to: cheatham@townofatlanticbeachsc.com.